Keep Your HPC Environment Running at Peak Performance
Your high-performance computing (HPC) system is more than hardware; it’s the backbone of innovation. AfterCare Services connect you to HPC Administrators with the knowledge, skills, and experience to ensure your HPC environment stays optimized, resilient, and ready for the future.
Why Aftercare Matters
A fully supported, managed, monitored, and maintained installation of IBM HPC solutions delivers measurable value:
- For you through reduced risk, improved uptime, and seamless operations
- For IBM through gaining the confidence that your HPC investment drives results
Beyond Product Support
When providing HPC support services, most vendors stop at product support. We go further by providing all-inclusive, success-focused services from a remote HPC Administrator. Our AfterCare Services cover six critical areas of system administration that keep your HPC ecosystem healthy:
Product Administration
Vendor-delivered updates, patches, and code-level fixes for IBM hardware and software
Data Management & Workload Administration
Job scheduling, Service Level Agreement (SLA) compliance, workload scaling, and performance tuning
Environmental Administration
Guidance for physical infrastructure, facilities, and environmental readiness
Ecosystem Administration
Troubleshooting, subsystem maintenance, and failure resolution across your HPC stack
System Design Administration
Workflow analysis, proof of concept, lifecycle management, and performance optimization
End-User Administration
Optional helpdesk and application-level assistance for your team
The Value of Comprehensive HPC Administration
When your HPC environment is fully managed, you gain:
- Operational Continuity to minimize downtime and disruptions
- Expert Guidance to access specialized skills beyond vendor scope
- Future-Ready Infrastructure so you can scale confidently as workloads evolve
Role of the HPC Administrator
Most customer failures and dissatisfaction happen in the space between what vendors provide and what customers actually need. Although vendor assistance is usually included with an IBM HPC solution purchase, many customers still feel underserved. Vendors focus on supporting their products. Re-Store HPC Administrators provide HPC managed services that support:
- Clusters
- HPC workload optimization
- Systems
- Business objectives
Recognizing that vendor support is a critical element of supercomputing success, Re-Store HPC Administrators don’t interfere with the access customers and vendors have to each other. Instead, they work to fill the remaining gaps in high performance computing maintenance, monitoring, and management to enhance HPC operations.
By identifying all the components of HPC support services and administration from the customer’s perspective, Re-Store Aftercare services map a complete path to the experience, advice, and skills required to ensure long-term HPC success.
Why You Need HPC Aftercare Services
If you find yourself asking the following questions, you are experiencing scenarios in which Aftercare performs while vendor support lacks the visibility, skills, or responsibility to drive an HPC solution.
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Why is my HPC system so slow?
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Why didn’t my job run?
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Who is using all the resources? How can I account for this?
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Is my data protected?
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How can HPC staff be directly and meaningfully connected to my internal/external customers?
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Why has everything stopped working? What went wrong?
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Are we following best practices?
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How are these systems managed in other environments?
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Who can translate the needs of my data scientists to the available resources?
Unlike vendor support, AfterCare is continuous, contextual, and hands-on HPC Administrator as a service.
Our Approach to HPC Administration
Other partners see their role as a liaison that communicates between the customer and product support, hoping vendors can diagnose, prescribe, and implement solutions without the necessary data, context, and access.
The key differentiator between Re-Store and other partners is our deep, exclusive, and focused approach to HPC administration.
As part of Re-Store Aftercare Services, virtual HPC Administrators:
- Track telemetry and cluster events for continuous visibility into the behavior of a system
- Proactively address issues with HPC performance and operations
- Maintain keyboard-level access to ensure hands-on support, training, mentoring, and remediation
- Customize engagements to focus on the unique needs of the customer based on staff member skill level and gaps that have been identified
For example, the AfterCare contract for a national lab with teams of Ph.D. level staff members, is very different from a life sciences organization that wants to outsource their entire supercomputing effort.
Avoiding a one-size-fits-all approach to HPC support, Re-Store:
- Accommodates the entire spectrum of requirements
- Reduces costs by avoiding duplication
- Delivers only the skills that are essential to success
Industries We Serve
Healthcare & Life Sciences
Accelerate genomic pipelines and improve patient outcomes
Financial Services
Enhance risk modeling and compliance analytics
Manufacturing & Engineering
Optimize simulation workloads and reduce operational costs
Energy & Research
Predict trends and streamline HPC operations for large-scale modeling
What Makes Re-Store Different
- IBM All the Time: We are the only IBM reseller exclusively focused on IBM HPC solutions—from day one, and still today.
- Deep Expertise: Decades of HPC experience across industries
- End-to-End Delivery: From architecture to analytics, we simplify supercomputing
- Proven Partnership: Trusted by IBM and leading enterprises for mission-critical HPC deployments
Ready to Simplify Your Supercomputing?
Partner with the team IBM trusts to deliver HPC success.